Imprint

Information according to § 5 E-Commerce Act (ECG), § 25 Media Act and § 14 Austrian Commercial Code (UGB)

Company Name: PFM Solutions GmbH
Legal Form: Limited Liability Company (GmbH)
Business Purpose: Building cleaning, facility management, consulting, property maintenance incl. green area care and winter services, as well as trade with cleaning and operational materials.
VAT Number: ATU81963859
Company Register Number: FN 651603s
Company Register Court: Commercial Court Vienna

Contact Details

Address:
PFM Solutions GmbH
Spundagasse 14/21
1210 Vienna
Austria

Tel: +43 1 208 06 25
E-Mail: Office@pfmsolutions.at

Management

Mst. Samuel Trnka

Memberships with the Chamber of Commerce

Member of the Vienna Chamber of Commerce
Professional Group of Monument, Facade and Building Cleaners
Further information can be found here: WKO Vienna - Monument, Facade and Building Cleaners

Competent Supervisory Authority

Municipal District Office for the 21st District

Applicable Legal Regulations and Access

Trade Regulation Act 1994 (GewO), available at: www.ris.bka.gv.at

Basic Direction of the Medium ("Editorial Policy")

Information about the services of PFM Solutions GmbH in the field of facility management and related topics.

Consumer Disputes

Information on online dispute resolution according to Art. 14 Para. 1 ODR-VO: The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr/. We are not obligated and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

Disclaimer

We strive to keep the information on our website up-to-date, correct, and complete. However, we cannot assume liability or guarantee for the timeliness, accuracy, and completeness of the information provided. Despite careful content control, we assume no liability for the content of external links. The operators of the linked pages are solely responsible for their content.

Copyright

The content and works created by the site operators on these pages are subject to Austrian copyright law. Duplication, processing, distribution, and any kind of exploitation outside the limits of copyright require the written consent of the respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use.

Privacy Policy

1. Data Protection at a Glance

The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of legal provisions, in particular the General Data Protection Regulation (GDPR), the Data Protection Act (DSG), and the Telecommunications Act 2021 (TKG 2021). This privacy policy informs you about the nature, scope, and purpose of the processing of personal data on our website and in the context of our business relationships.

2. Controller for Data Processing

PFM Solutions GmbH
Spundagasse 14/21
1210 Vienna, Austria
Tel: +43 1 208 06 25
E-Mail: office@pfmsolutions.at

Controller according to Art. 4 No. 7 GDPR.

3. Collection and Processing of Personal Data

3.1. Website Visit

When visiting our website, the following data is automatically collected:

• IP address (in anonymized form)
• Date and time of access
• Accessed page (URL)
• Browser type and version
• Operating system
• Referrer URL (previously visited page)

This data is used exclusively for the technical administration and ensuring the functionality of our website (legitimate interest according to Art. 6 Para. 1 lit. f GDPR).

3.2. Contact

If you contact us via the form on the website, by e-mail, or by telephone, the data you provide (name, e-mail address, telephone number, message content, etc.) will be processed for the purpose of handling your request.
Legal basis: Art. 6 Para. 1 lit. b GDPR (pre-contractual measures or contract fulfillment).

3.3. Contractual Relationships

For the processing of business relationships, we process:

• Master data (e.g., name, address, VAT ID)
• Communication data
• Contract data
• Billing data

Legal basis: Art. 6 Para. 1 lit. b and lit. c GDPR (contract fulfillment, legal obligation).

4. Cookies & Similar Technologies

Our website uses cookies to be user-friendly. These can include technically necessary cookies and – with consent – also analysis or marketing cookies.

You can manage your consent via a cookie consent tool that is displayed on your first visit.

Legal bases:

• Technically necessary cookies: Art. 6 Para. 1 lit. f GDPR
• Analysis/Marketing cookies: Art. 6 Para. 1 lit. a GDPR (Consent)

Detailed information about the cookies used can be found in the Cookie Policy [optional: insert link to Cookie Policy here, if available].

5. Use of Third-Party Services (if used)

5.1. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Ltd.
Cookies may be used and information about your website usage may be transferred to servers in the USA.
Data transfer is based on Art. 46 GDPR (Standard Contractual Clauses).

Legal basis: Your consent according to Art. 6 Para. 1 lit. a GDPR.

5.2. Newsletter

If a newsletter is offered, it will only be sent after explicit consent. An external service provider may be used to manage subscriptions.

6. Processors & Data Transfer

We sometimes use service providers for data processing (e.g., IT service providers, hosting providers), with whom corresponding data processing agreements according to Art. 28 GDPR have been concluded.

Your data will only be transferred to third countries if this is necessary for contract fulfillment, legally required, or if you have given us your consent.

7. Storage Duration

We generally store personal data only as long as necessary to fulfill contractual or legal obligations:

8. Your Rights

According to GDPR, you have the following rights:

• Right to access (Art. 15)
• Right to rectification (Art. 16)
• Right to erasure (Art. 17)
• Right to restriction of processing (Art. 18)
• Right to data portability (Art. 20)
• Right to object (Art. 21)
• Right to withdraw consent (Art. 7 Para. 3)

To exercise these rights, please contact us using the contact details provided above.

If you believe that the processing of your data violates data protection law, you have the right to lodge a complaint with the competent supervisory authority:

Austrian Data Protection Authority
Barichgasse 40-42
1030 Vienna
Web: www.dsb.gv.at

9. Changes to this Privacy Policy

We reserve the right to adapt this privacy policy as needed to comply with changed legal situations or new services. The current version is available on our website.

Status: May 2025

General Terms and Conditions (GTC)

PFM Solutions GmbH
Status: May 2025

1. Scope and Contractual Basis

1.1. These General Terms and Conditions ("GTC") apply to all contracts, deliveries, and services of PFM Solutions GmbH (hereinafter "Contractor") towards its customers (hereinafter "Client"), particularly in the areas of building cleaning, facility management, property maintenance, winter services, green area care, consulting, and trade with cleaning and operational materials.

1.2. Conflicting or deviating terms and conditions of the Client are not recognized unless the Contractor has expressly agreed to their validity in writing.

1.3. Oral side agreements and deviations from the contract or these GTC are ineffective unless confirmed in writing by the Contractor.

1.4. For contractual relationships with consumers within the meaning of the Consumer Protection Act (KSchG), these GTC apply only to the extent that they do not conflict with mandatory legal provisions.

2. Scope of Services

2.1. The specific scope of services results from the respectively agreed written service description or offer.

2.2. Changes in execution that lead to an improvement in quality or efficiency (e.g., through new procedures or products) are permissible, provided the contractually agreed cleaning standard is maintained.

2.3. Services exceeding the agreed scope (e.g., due to construction work, events, extraordinary soiling) are considered additional services and require a separate written agreement and billing.

3. Personnel and Supervision

3.1. The Contractor employs only trained and qualified personnel. This personnel is solely subject to the instructions of the Contractor.

3.2. Regular quality controls are carried out by site managers, area managers, and quality management.

4. Client's Cooperation Obligations

4.1. The Client provides water, electricity, light, as well as suitable rooms for materials, machines, and staff changing rooms free of charge.

4.2. Consumables (e.g., toilet paper, soap) are provided by the Client. Alternatively, these can be supplied by the Contractor and billed separately.

4.3. The Client must ensure free access to the areas to be serviced and ensure they are free from hazards.

5. Prices, Payment Terms, and Value Retention

5.1. The agreed prices are in Euro plus statutory value-added tax. Unless otherwise agreed, they apply as a monthly flat rate.

5.2. Payments are due within 14 days from the invoice date without deduction. In case of payment default, the provisions of the Payment Default Act (ZVG) and § 456 UGB apply.

5.3. Set-off is only permissible with the prior written consent of the Contractor and exclusively with undisputed or legally established claims.

5.4. Value Retention (Price Escalation):
The agreed prices are subject to annual value retention for all contracts. The basis is the most recently decided nationwide cost increase for services of monument, facade, and building cleaners by the Independent Arbitration Commission at the Federal Ministry of Labour and Economy (BMAW) according to § 31 Para. 6 Federal Public Procurement Act (BVergG).

The adjustment occurs automatically and annually, effective January 1st of the following year, by the amount of the last published percentage rate. The indexation also applies to contracts with private clients, provided no mandatory consumer protection regulations conflict.

6. Liability and Insurance

6.1. The Contractor is liable for damages only in cases of intentional or grossly negligent conduct. Liability for slight negligence is excluded, except for personal injury or damage to accepted items (§ 1295 ABGB).

6.2. The liability sum per claim is limited to EUR 1.000.000,00 . Liability is assumed for handed-over keys, but also only up to a maximum limit of EUR 100.000,00 .

6.3. Proof of existing public liability insurance can be requested at any time.

7. Warranty

7.1. Defects must be reported by the Client in writing immediately, at the latest within 48 hours after service provision.

7.2. In case of a justified and timely notice of defects, rectification will be carried out within two (2) working days. Further warranty claims exist only in case of repeated or significant defects.

8. Contract Duration and Termination

8.1. The initial contract term is twelve (12) months and automatically extends by another year unless terminated in writing with a notice period of 90 days before expiry.

8.2. Extraordinary termination is permissible for important reasons, particularly in case of serious breach of duty or payment default of at least one monthly flat rate.

8.3. Terminations must be in writing and sent by registered mail.

9. Non-Solicitation Clause

9.1. The Client undertakes not to solicit or employ employees of the Contractor during the contract term and for twelve (12) months thereafter. In case of violation, a contractual penalty of EUR 10,000 per case is due.

10. Data Protection and Confidentiality

10.1. The Contractor processes personal data in accordance with the GDPR and the Austrian Data Protection Act (DSG).

10.2. Both parties commit to confidentiality regarding all business and trade secrets.

11. Personnel Transfer

11.1. A transfer of personnel by the Client or Contractor is not fundamentally excluded but requires the prior written consent of both contracting parties.

12. Force Majeure

12.1. Events of force majeure (e.g., natural disasters, strike, pandemic) do not justify immediate termination unless they last longer than 30 days.

13. Legal Succession

13.1. Rights and obligations from the contract pass to the legal successor in case of legal succession (e.g., sale of the company).

14. Waiver of laesio enormis

14.1. Both contracting parties expressly waive the right to contest the contract due to lesion beyond moiety (§ 934 ABGB).

15. Place of Jurisdiction, Choice of Law, Severability Clause

15.1. Austrian law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods.

15.2. For all disputes arising from or in connection with the contract, the competent court in Vienna is agreed upon, provided the Client is an entrepreneur. For consumers, the statutory places of jurisdiction apply.

15.3. Should individual provisions of this contract be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be deemed replaced by one that comes closest to the economic purpose of the invalid provision.